Position title
Customer Service Manager
Description

Concord Foods is looking for an experienced Customer Service Manager

Responsibilities include but are not limited to:

  • Ensures that the team is providing excellent customer service and maintaining strong relationships with assigned accounts and internal team members
  • Cross trained on all accounts to support the team
  • Fully proficient in processing orders via EDI, portal, email or phone
  • In collaboration with IT, lead efforts on EDI future state strategy and continued role out plan
  • Masters ERP system (Sage X3) to generate orders, manage accounts, organize data and provide information to customers
  • Ensures that all team members are fully trained in all necessary systems, procedures and daily tasks
  • Oversees and directs the timely processing of returns and resolution of customer complaints
  • Manages relationship and collaborates with cross-functional team to ensure accurate flow of information, problem solving and process improvement
Employment Type
Full-time
Job Location
10 Minuteman Way, Brockton, 02301
Base Salary
$80,000-$90,000 Per year
Date posted
January 11, 2024
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